AI-Powered IT Support for Your Service Desk
This isn't a slide deck. It's a working AI agent that handles password resets, application issues, ticket lookups, and hardware requests for your clients.
Try the chat agent
Ask about password resets, application issues, ticket status, hardware requests, or anything a client might ask your service desk.
In production, this widget embeds directly on your client portal with your branding.
Call Emma
Same AI, same knowledge, just over the phone. Call Emma to experience what your clients would hear when they contact the service desk.
+61 485 023 587In production, this connects to your existing phone system with custom hold music and routing.
6
IT support workflows
24/7
Availability
AU
Australian-based expertise
What Lorikeet can deliver for Atturra
AI that understands IT managed services, application support, infrastructure management, and the complex needs of your 3,000+ clients.
Natural conversations
Clients ask questions in their own words. Lorikeet understands context, handles follow-ups, and resolves issues without the ticket queue runaround.
Real integrations
Connected to your ITSM platform, monitoring tools, and asset management. Look up ticket statuses, check system health, and log incidents in real time.
Enterprise-grade security
Built-in safeguards for sensitive IT environments. Identity verification, data handling compliance, and automatic escalation for critical incidents.
Plain English support logic
Define support processes in plain English. Update escalation paths, SLA thresholds, or troubleshooting steps instantly without engineering tickets.
Voice + chat + email
Same AI brain across every channel. Clients get consistent answers whether they call, chat, or email about their IT issues.
Deploy in days
This entire demo was built in hours. Your production launch can be just as fast, handling real client queries from day one.
How we built this for you
This demo was built from scratch for Atturra. Real logic for real IT support scenarios.
Connected your systems
Ready to connect to Atturra's ITSM platform, monitoring tools, and asset management. This demo shows the experience with real integrations pulling live data.
Wrote your support processes
Support processes covering password resets, application troubleshooting, hardware requests, incident management, VPN access, and escalation handling.
Added your knowledge
Articles covering common IT issues, application guides, infrastructure FAQs, onboarding procedures, and more, all instantly searchable by the AI.
Went live
Chat and voice are working right now. Email integration works the same way when you're ready to go live.
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to see the support logic, knowledge, and safety checks powering this demo.
Support processes
Password resets, application troubleshooting, hardware requests, incident management, VPN access, and escalation, all written in plain English.
Safety checks
Identity verification, sensitive data handling, critical incident detection, and automatic escalation, all active and protecting your clients.
Knowledge articles
Covering common IT issues, application guides, infrastructure FAQs, onboarding procedures, and more. The AI searches these to answer client questions.
Ready to transform Atturra's service desk?
Connected to your actual client data. Handling your real support volume. This sandbox is just the start.
Open Your Sandbox